Placing An Order

Who is Tire Chains Required?

Tire Chains Required has quickly become one of the largest online tire chain retailers. We offer high quality chains at discounted prices for all types of traction applications. Our convenient online ordering process provides 24 hour access to hundreds of tire chain options.

Is my online order safe?  

All online tire chain purchases are safe with us. This Web site is secured with a Web Server High Assurance SSL Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Orders placed over the Internet will be processed immediately and will receive an email confirmation.

Will my personal information be kept confidential?

We do not give out or sell any of your personal information. You can be confident in making your tire chain purchase with Tire Chains Required.

Tire Chains Required understands concerns over privacy and safety while using the Internet. This privacy policy is intended to explain what information we gather from visitors to this website, how that information is used, and the steps we take to protect our visitors privacy. In the use of this site, you may be asked to provide Tire Chains Required with information such as your name, street address, phone number, email address, etc. Further, in some cases you will be providing a billing address, credit card number and credit card expiration date, among other items. Some or all of this information is required in order to perform a business transaction. Certain information will be automatically tracked by Tire Chains Required when you use this site. This includes, but isn't limited to, the URL from which you entered the site, the browser you are using and your IP address. We also may use cookies at certain points on our site. Cookies are small files stored on your hard drive that enable us to learn more about how people utilize our website (for example, they tell us what kind of browser a visitor uses, and which pages of our site people are viewing the most). We use a secure firewall to prevent unauthorized persons from accessing our site and the information we obtain from our visitors. We remain vigilant in protecting this website from unwanted intrusions. This site contains links to external sites. We are not responsible for the privacy practices or content of web sites other than our own. Tire Chains Required: * Does not sell or rent any personal information to third parties under any condition. * Does not retain credit card numbers, or any credit card information, beyond that which is necessary to process and document a transaction. Should you wish to change any personal information, or if you have questions or comments about our policy, please contact Tire Chains Required by e-mail at sales@tirechainsrequired.com.

I am uncomfortable entering my credit card information online.

Please call us at 207-465-7276 and our experienced sales staff can assist you.

What is your return policy?

All returns must be authorized by Tire Chains Required. Please contact a customer service representative by email if you have a problem with your order.

Returns must be received by Tire Chains Required within 15 days of delivery date. Tire Chains Required will not accept any returned goods unless authorized in advance and accompanied by a Returned Goods Authorization number marked on the outside of the package. Unauthorized shipments will be returned at the sender's expense. All products must be returned in their original package and be in new resalable condition. Authorization must be obtained from the Customer Service Department by calling 207-465-7276 or emailing sales@tirechainsrequired.com. All authorized goods must be sent prepaid and are subject to a 20% restocking charge.

The customer is responsible for charges that may be incurred upon refusal of a shipment. Original Shipping charges are not refundable.

What warranty do you have on your products?

Products on this website are warranted to be free of defects in workmanship and materials used for a period of thirty (30) days. No other warranty, expressed or implied, including warranty of merchantability and fitness for a specific application, is given and no such claim of the Seller, by words, actions or other deeds shall constitute a warranty. The Seller shall not pay any claim for any of these products against labor, delays or damages by reason of their use. Return of merchandise without written permission of the Seller is prohibited. No obligation or liability arising from tort shall be incurred by the Seller, and the Buyer shall indemnify the Seller against all claims, suits, damages or liabilities arising there from. The sole remedy of Buyers for breach of any expressed or implied warranty, including those of merchantability and fitness for a particular application, is exclusively limited to acquiring at the Seller's discretion, the repair or replacement of products sold hereunder and manufactured by Seller when returned, transportation prepaid to Seller's plant within ten (10) days of alleged defects. Seller shall in no event be liable for incidental or consequential damage of any kind.

When will my order be processed and my tire chains ship?

We make every effort to process and ship orders by the following business day. In cases of higher than normal order volume, orders may take up to 3 business days to ship.

Shipping

Do you ship outside of the U.S.?

Tire Chains Required can ship to Alaska and International locations.
Minimum order requirements apply. Please click here to contact us or call us as 207-465-7276 so we can make arrangements.

What will my freight charges be?

Shipping charges are added to your order in the checkout process. We offer FREE delivery on skidder chains shipped within the continental USA. Orders below $100 will occur shipping charges.

Do I have shipping options other than UPS Ground Shipping?

Yes. Faster UPS delivery services are available on most orders. Please call 207-465-7276 or email us for more information.

What are the limitations to your free freight Policy?

At this time free freight applies to orders over $100 and only for shipments within the continental USA.

Will my Next Day Air or 2nd Day Air order be shipped the same day?

If at all possible, yes!  Most often, orders are shipped within 1 - 2 days. Selecting an expedited shipping method is no guarantee that your order will leave the same day it is placed.

About Our Products

Why don't my tire chains fit properly?

Tire chains are designed and built to fit a range of tire sizes, which means that some modification may be required if your tire size is one of the smaller sizes in that range. Modification will require cutting off a small section of the chain for best fit.

General Rules for the use of tire chains

  • Consult your owner's manual to see if tire chains can be used on your vehicle.
  • Make sure chains are properly sized for your tire. Proper fit is very important.
  • Install as tightly as possible by hand for maximum chain life and performance.
  • Pull completely off the road and out of the way of traffic before installing, servicing, or removing tire chains.
  • Do not deflate tires to install tire chains. (Tires should be normal inflation.)
  • Drive approximately 1/4 mile. Stop and re-tighten chains. Extra links (depending on chain style) may be cut off or zip tied. Keep chains tight to snug throughout the operation.
  • Do not exceed 30 miles per hour. Accelerate and decelerate slowly. Avoid spinning or locking of wheels.
  • If chains should fail, stop immediately and repair or remove.Do not drive with a broken tire chain.
  • Avoid hitting curbs with tire chains.
  • Tire chains are not designed for towing.

Don't see your question listed? Contact us.