Frequently Asked
Questions
1.
What is Tire Chains Required?
Tire
Chains Required has quickly become one of the largest online tire
chain retailers. We offer high quality chains at discounted prices
for all types of traction applications. Our convenient online ordering
process provides 24 hour access to hundreds of tire chain options.
2. Is my online order safe?
All online tire chain purchases are safe with us. This Web site is secured with a Web Server High Assurance SSL Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
Orders placed over the Internet
will be processed immediately and will receive an email confirmation.
3. Will my personal information be kept confidential?
We do not give out or sell any of your personal information. You
can be confident in making your tire chain purchase with Tire Chains
Required. See our privacy policy here.
4. Do you ship outside of the U.S.?
Tire Chains Required can ship to Alaska and International locations.
Minimum order requirements apply. Please click here to contact us or call us as 207-465-7276 so we can make arrangements.
5. I am uncomfortable entering my credit card information online.
Can I mail or fax in my order?
You certainly can! Click here to download and print our offline order form. Adobe Reader required. Follow through the online shopping cart to view all the information needed to fill out the form.
6. How do I install my tire chains?
Click here for complete
instructions.
7. Why don't my tire chains fit properly?
Tire chains are designed and built to fit a range of tire sizes,
which means that some modification may be required if your tire
size is one of the smaller sizes in that range. Modification will
require cutting off a small section of the chain for best fit.
8. What is your return policy?
All returns must be authorized by Tire Chains Required. Please contact
a customer service representative by email
if you have a problem with your order. Review our Return Policy
here.
9. What will my freight charges be?
Shipping charges are added to your order in the checkout process. We offer free delivery on skidder chains shipped within the continental USA.
10. Do I have shipping options other than UPS Ground Shipping?
Yes. Faster UPS delivery services are available on most orders.
Please call 207-465-7276 or email
us for more informaiton.
11. What are the limitations to your $2,000.00 Free Freight Policy?
At this time our $2,000 Free freight offer only applies to shipments within the continental USA.
12. When will my order be processed and my tire
chains ship?
Most orders will process and ship on the day of the order
or on the following business day. In cases of higher than normal
order volume, orders may take up to 3 business days to ship.
13. What are the tire chain laws for my state?
Please contact your states Department of Transportation for specific tire chain laws, or visit here for a synopsis of state tire chain laws.
14. Why is there a $10.00 Handling Fee on my order?
In an attempt to keep our pricing as low as possible, we have established a small handling fee on small orders. At this time, orders of less than $50.00 will incur a $10.00 handling fee to cover our handling costs. Thank you for your understanding.
More Information is available in our Blog or contact us
General rules for the use of tire chains are as follows:
• Consult your owner's manual to see if tire chains can be
used on your vehicle.
• Make sure chains are properly sized for your tire. Proper
fit is very important.
• Install as tightly as possible by hand for maximum chain
life and performance.
• Pull completely off the road and out of the way of traffic
before installing, servicing, or removing tire chains.
• Do not deflate tires to install tire chains.
(Tires should be normal inflation.)
• Drive approximately 1/4 mile. Stop and retighten chains.
Extra links (depending on chain style) may be cut off or zip tied.
Keep chains tight to snug throughout the operation.
• Do not exceed 30 miles per hour. Accelerate and decelerate
slowly. Avoid spinning or locking of wheels.
• If chains should fail, stop immediately and repair or remove.
Do not drive with a broken tire chain.
• Avoid hitting curbs with tire chains.
• Tire chains are not designed for towing.
|
